Report by: Sciru Report ID: 72 8th January 2018 Views: 468 Category: Services >> ;

EPZ: Lack of water supply by EPZ at Kapuitei, Kitengela Region

Its been at least 4 months since i applied for water supply at Kitengela, Kapuitei area. Up until today i have not been supplied with a drop of water. I did the piping work as instructed by the EPZ surveryor by the name Lusaka.  I made the payment of kshs 20 000 to EPZ National Bank and shared the same with EPZ Kitengela. Getting my metre took several follow ups with EPZ. I eventually received it and installed it. I was assured that water would be supplied every fortnight. I have not received any water to this date.  Numerous phone follow ups to Lusaka and false promises that water would be pumped in a day or two after my phone call never materialised.  Lusaka has since ceased answering my calls. I called their office to get a way forward on the issue and i was referred to a Mr. Biketi. I narrated my case to him and he assured me that the same would be closed in a day or two. I waited patiently and with every phone call i made to him, he assured me that water would be supplied within a day or a week. Eventually Biketi also stopped picking my phone calls. I have been buying water yet i already made a payment for the service with EPZ. The customer service is clearly a serious rip off.



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