Report by: Ripoff Admin Report ID: 88 22nd January 2018 Views: 284 Category: Banking and Financial Services >> ;

Cooperative Bank: Should do more on blocking fraudulent transactions on Visa card issuer

I am writing to seek your advice on the above issue.

On 16-Nov-2017, there was a fraudulent transaction in my cooperative account (Visa card issuer). I learnt about it on 10-Jan-2018. I've had a long-running  difficulty with cooperative bank's token delivery system.

I informed them of the issue promptly. On 19-January, they refunded the commission on the said transaction but stated they couldn't further pursue  the matter. 

I did my own research and discovered the company that benefitted from the transaction is based in London (Skrill PLC)  and is known to conduct a lot of Card Not Present transactions. I filed a report with the Cybercrime division of the British National Police and a similar one in Belgium where I am resident. 

I also called Visa Inc. who blocked the transaction but said they couldn't proceed any further without the card issuer's (i.e. Co-op) instructions. They have also put an alert on Skrill PLC who have been named as defendants in other trials in Europe. 

I need for Co-op  to verify this transaction as fraudulent and revert the stolen sum to my account. 

Is Cofek/Ripoff Kenya able to advise on the proper systems to enforce their duties as card issuers



Sammy S.

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